If the recipient opens the recall message first, the original message gets deleted and he or she is notified that you have deleted the message from their mailbox.įirstly, make sure that you’re meeting all the conditions for Outlook recall to work i.e., both you and your recipient must be on an Exchange server within the same organisation and using Outlook as the email client.If the recipient opens the original message first, the recall fails and he or she can view both the old and new messages.The recipient has set a rule or filter that moves the original message and the recall message from the inbox to another folder. Please note that in all the scenarios the recipient will receive both the original message and recall message. Listed below are different scenarios that determine the potential success or failure of an Outlook recall after you have sent a message to someone and then, recalled the original message and replaced it with a new one. What happens after you have given the command to recall or replace a message in Outlook depends on the recipient’s settings. ( Note: If the message is opened in the reading pane, you won’t be allowed to recall it) Compose your new email and then click the Send button If you have selected the replace option, Outlook will open a new window for you to revise the message. In case you have selected the recall-only option, your job is done here.Check the box that says “Tell me if the recall succeeds or fails for each recipient”.On the pop-up window that appears, select one of the two options: “ Delete unread copies of this message” to recall the message, “ Delete unread copies and replace with a new message” to replace the sent message with a new one.If you’re using the Simplified version, click on the three dots (…) at the end of the toolbar, go to Actions and then select Recall This Message If you have the Classic Ribbon, click on Actions and from the drop-down menu, select Recall This Message.Select the Message tab at the top of the window.Double-click on the message you want to recall to open it in a new window.Go to the Sent Items folder on the left sidebar of your Outlook inbox.
If you comply with all the above-mentioned conditions, follow this simple how-to guide to recall an email on Outlook or replace it with a new message.
#Retract outlook 365 email windows#
You must be using the Outlook desktop client for Windows recall doesn’t work on the web-based or mobile version of Outlook.You and your recipient must have an email account within the same organisation.You and your recipient must be on Microsoft Exchange or Microsoft 365 server.Here are some key requirements for using the recall function on Outlook: Is there an alternative to recall messages in Outlook?īefore you go on to un-send an email, you need to ensure if this is even an option for you.What to do if Recall This Message command is not visible?.Possible results of Outlook email recall.